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In-Room Technologies

What Can Unified Communications Do for Hospitality

Kevin Ruhman, Director of Hospitality Solutions at NEC, discusses the benefits of unified communications in the hospitality sector.

In-Room Technologies

The hotel guest enters his room using his RFID room key. He inserts the card into the slot to turn the power on and he is welcomed by a personal greeting on the IPTV. He picks up the IP phone, presses a single button to leave a message for housekeeping. The DECT phone of the staff nearby rings, receives the request from the call centre and fulfills it in no time...

Let state-of-the-art technologies in the guest rooms be a key service differentiator in this highly competitive hotel industry. Enhancing hotel guests' experience and satisfaction directly translated into higher occupancy rates and revenue per room.

  • Mobility effectively connects hotel staff with:
    - IP-DECT or SIP based IP-DECT for on-site wireless voice
    - WLAN for on-site wireless voice and data
    - Fixed Mobile Convergence for integration of remote and mobile devices
    - Mobility Access and Mobile Client solutions Wi-Fi internet access
  • Unified Messaging significantly improves the hotel workflow process with better response time, lower voice traffic, elimination of lost calls, optimized staff deployment and structured reporting tools.
  • IP Telephony streamlines the communications at all levels on one seamless IP network with enhanced features but lower total cost of ownership.
    Contact Center provides call routing and handling for directory assistance, helplines and department-specific assistance.
  •  A cinema of Hollywood blockbusters arrives at the guest rooms with the presence of IPTV which provides Video On Demand with an interactive TV Menu for hotel promotions, event broadcast housekeeping, guest services and guest room control.
  •  RFID Solutions allows assets in the guest rooms to be tagged for smooth check-out and prevention of asset thefts. An RFID hotel room access card adds extra safety to protect hotel guests from unauthorized access or tailgating.