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Privacy Policy


This Privacy Policy sets out how your Personal Data provided to NEC APAC will be used and protected by NEC APAC.

"Personal Data" means any data or information, whether true or not, about an individual who can be identified either (a) from that data; or (b) from that data and other information to which NEC APAC is likely to have access to. Personal Data excludes Business Contact Information which means an individual's name, position name or title, business telephone number, business address, business electronic mail address or business fax number and any other similar information about the individual, not provided by the individual solely for his personal purposes. 

By accessing and browsing this Site ("Site"), and/or using any of NEC APAC’s services, you accept and consent to be bound by NEC APAC’s Privacy Policy governing the manner and use of your Personal Data by NEC APAC. If you do not accept or consent with this Privacy Policy, you should leave this Site immediately and cease any intended, existing or further use of any materials you have obtained from or any services available through this Site and not provide NEC APAC with any of your Personal Data.


NEC APAC collects, processes and discloses your Personal Data to ensure the smooth provision of NEC APAC’s services and products to you.

NEC APAC may use your Personal Data for the following purposes:-

  1. to provide NEC APAC’s services and products to you, which may be provided through NEC APAC’s subcontractors, third-party partners, agents and service providers, such as the delivery of the products to you and for the registration of your product warranty;
  2. To handle service and warranty requests and enquiries;
  3. to communicate with you for communications and marketing purposes;
  4. to contact you for customer satisfaction surveys and research purposes;
  5. for NEC APAC’s internal purposes such as auditing, data analysis, and research to improve NEC APAC’s products, services, and customer communications;
  6. to respond to questions, comments and feedback from you;
  7. to grant you access to NEC APAC’s premises and offices; and/or
  8. for safety, security and legal compliance.

NEC APAC may share and disclose your Personal Data to the following third parties:-

  1. our parent company, subsidiaries or affiliates (“NEC Group of Companies”). In such an event, NEC APAC will only transfer and NEC Group of Companies will only use and disclose your Personal Data in accordance with this Privacy Policy and the applicable laws;
  2. (i) NEC APAC’s professional advisers, including without limitation NEC APAC’s lawyers, accountants and auditors; (ii) NEC APAC’s third party service providers and partners who provide payment, administrative or other services in connection to the operation of this Site and/or NEC APAC’s business; and/or (iii) NEC APAC’s business alliance partners in order to fulfil the purposes listed in paragraph 2 of this Section “DISCLOSURE AND USE OF INFORMATION”;
  3. reputable companies, who are our partners and may need to collect and maintain certain subscriber information to help NEC APAC improve NEC APAC’s services and products. In such an event, NEC APAC will obtain your consent before sharing your Personal Data with any of them; and/or
  4. any acquirer whom NEC APAC may sell all or part of its business to, in which event NEC APAC may disclose your Personal Data to enable the acquirer to continue to provide the services and products to you.

NEC APAC will not reveal your Personal Data to any third party unless such disclosure is:-

  1. to establish, exercise or defend NEC APAC’s legal rights;
  2. to prevent a threat to the life, health or security of an individual or corporate entities;
  3. to investigate suspected unlawful activities such as fraud, intellectual property infringement or breach of privacy;
  4. required under law or by any government enforcement agency;
  5. permissible under applicable laws or regulations;
  6. with your written consent; or
  7. as otherwise expressly provided for under this Privacy Policy.


NEC APAC may transmit your Personal Data to NEC APAC’s data storage facilities with NEC APAC’s parent company in Japan and/or NEC APAC’s appointed agent in Singapore or in other countries in connection with NEC APAC’s provision of services and products to you. Prior to such transmission, NEC APAC will ensure reasonable security measures are in place which will ensure the confidentiality of your Personal Data as contained in NEC APAC’s data storage facilities in Singapore and Japan or such other countries in which they are stored.


NEC APAC may collect your Personal Data when you access this Site and/or the services available through this Site, or when you sign up for product information, participate in NEC APAC’s marketing initiatives, etc.

By providing NEC APAC with your Personal Data, you consent to any and all such use and disclosure stated in this Privacy Policy.

NEC APAC only collects, processes, or discloses such Personal Data, in accordance with this Privacy Policy. If you are acting as an intermediary, or otherwise on behalf of a third party, or supply NEC APAC with information regarding a third party, you undertake that (i) you are an authorised representative or agent of such third party; (ii) you have obtained consent from such third party to our collection, processing, use and disclosure of their Personal Data, and (iii) you shall notify and refer the third party to this Privacy Policy available on NEC APAC’s website.


NEC APAC will, upon your written request to our Data Protection Officer at the email address provided herein, allow you to access or correct your Personal Data, except under such circumstances where access to your Personal Data may be denied as may be warranted or permitted by applicable laws.

All such requests will be processed within 30 days depending on the complexity of the request.  If more time is needed, Data Protection Officer will inform you in writing.  Please note that a reasonable fee may be charged for an access request. If so, NEC APAC will inform you of the fee before processing your request.  NEC APAC’s security procedures mean that NEC APAC may request proof of identity before we reveal any information to you. This proof of identity may include but is not limited to disclosure of your full name, mobile number and email address.


All withdrawal of consent requests shall be sent to Data Protection Officer directly via the email address provided herein. All such requests will be processed within 10 working days.  If more time is needed, Data Protection Officer will inform you in writing.

Please note that a withdrawal of your consent may affect NEC APAC’s provision of products and services to you. In such an event, NEC APAC will inform you first of the consequences of such withdrawal.


NEC APAC will not hold your Personal Data for any period longer than NEC APAC believes is reasonably necessary for the purposes it was collected for or for such longer period as required for business or legal purposes or as required by applicable law.

When destroying your Personal Data, NEC APAC will take commercially reasonable measures to make your Personal Data irrecoverable or irreproducible in accordance with the applicable law.


NEC APAC seeks your kind co-operation to ensure that your Personal Data is kept accurate and correct at all times. Should there be any change in your Personal Data, please contact our Data Protection Officer at the email address provided herein.

NEC APAC may also periodically request for you to update your Personal Data.


NEC APAC may use cookies to recognise and track your computers or devices. Cookies are small pieces of data stored on your computer’s hard drive, rather than on the websites. NEC APAC’s use of cookies is to (i) help subscribers speed up their activities on this Site; (ii) track frequency and use of this Site and NEC APAC’s services; (iii) measure aggregate usage and traffic to this Site and specific services and offerings; and (iv) eliminate the need for you to enter your password frequently during a session. You may configure your browser to reject cookies but this may interfere with some functionality of this Site and the services.


NEC APAC takes protection of your Personal Data very seriously and assure you that your Personal Data will be treated with high standards of security to ensure that your Personal Data is safeguarded against any loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. However, there are always risks involved with providing Personal Data as no technology is completely risk-free or can be guaranteed to be 100% secure. In this regard, NEC APAC will take the appropriate reasonable security measures to prevent and minimise such risks but NEC APAC will not be held responsible in the event that any third party gains unauthorised access to your Personal Data.


NEC APAC reserves the right to modify and change the contents of this Privacy Policy from time to time. You are responsible for regularly reviewing the contents of this Privacy Policy and agree that your continued use of this Site and NEC APAC’s services after any such changes or modification shall constitute your consent to such changes or modification. NEC APAC does not and will not assume any obligation to notify you of any changes or modification to the Privacy Policy.


Links to third party websites on this Site are provided solely as a convenience to you. This Privacy Policy you just read is applicable only when you are on this Site. Once you are linked to another website, you should read that website's privacy policy/statement before disclosing any Personal Data. You agree that NEC APAC shall not be responsible for and hereby disclaim to the maximum extent permissible at law, any liability for the security or privacy practices included on or operated by these third-party websites.


NEC APAC cannot distinguish the age of persons who access and use this Site. By accessing and using this Site, you agree and represent that you are over the age of 18. If a minor (according to applicable law) has provided NEC APAC with his/her Personal Data without parental or guardian consent, the parent or guardian may contact our Data Protection Officer at the email address provided herein for the deletion of the minor’s Personal Data.


This Privacy Policy is not intended to, nor does it create any obligations on NEC APAC in respect of any other party or on behalf of any other party. If any of part of this Privacy Policy is invalid or unenforceable, it will be struck out and the remaining parts will remain in force.


This Privacy Policy will be governed and construed in accordance with the laws of Singapore. Use of this Site is unauthorised in any jurisdiction that does not give full effect to all provisions of this Privacy Policy, including without limitation to this paragraph and liability exclusions above.


If you reasonably believe that NEC APAC is using your Personal Data collected other than as provided for in this Privacy Policy or you are not satisfied in the manner NEC APAC is using or handling your Personal Data, you may bring a complaint to our Data Protection Officer at the email address provided herein.


If you have any question relating to Personal Data, including this Privacy Policy, please contact our Data Protection Officer at necdpo@nec.com.sg.

(last reviewed on December 2022)