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SINGAPORE, 10 AUGUST 2006 - As one of Singapore's premier full-service facilities and infrastructure provider, TMW integrates world-class flexible office space, state-of-the-art technology services and business process outsourcing solutions, providing their clients with a most conducive environment for their business to flourish and enabling their customers to focus on the core strategic issues in bringing their business to market.
When TMW decided to open another office space in the central business district, Raffles Business Suites @ Equity Plaza, it looked for a IP communication solution that not only would fit its high-tech environment, but would also support a flexible workplace.
"We need a number of specific IP features to provide office tenants with the mobility, security and flexibility to share meeting rooms, offices and phones," said Mr. Khairuddin, Director of TMW. "In addition, we wanted a system that would give us the option of moving to a new configuration quickly to provide a flexible office space for upsizing or downsizing without incurring high cost of move, add and change (MAC). NEC offered us a flexible, forward-looking platform."
The system for Raffles Business Suites @ Equity Plaza, jointly designed and installed by One-Net Communications Pte Ltd and NECare, the service arm of NEC Solutions Asia Pacific Pte Ltd, is based on NEC UNIVERGE NEAX 2000 IPS and Dterm® IP terminal. The UNIVERGE NEAX 2000 IPS is a full-featured IP-based communications system designed to handle a robust array of applications that can be equally optimized in any infrastructure the customer chooses. As a result, TMW enables customers to enjoy both the efficiencies of VoIP communications as well as the powerful applications they depend upon.
To address the issue of providing differentiating and valued-added services while at the same time portraying a professional image consistently to multiple tenants, TMW relies on NEC's Integrated Attendant Console Suite; a package comprising a PC based operator console, directory search and reporting tools. The system's "Client/Company name based screen pops" service informs the receptionist of the customer's profile and availability status before callers are greeted, thereby ensuring consistent customer service.
Using cutting-edge VoIP technology and advanced applications, TMW has been able to accurately monitor and predict call volume, and ensure adequate staffing to address customer calls. TMW's ability to easily integrate new applications and seamlessly move, add and change allows it to serve customers more efficiently and effectively.