IP Contact Center

NEC APAC offers a range of contact center solutions - addressing the needs of contact centers from very small to very large; from loosely structured groups with informal agents to organizations with dedicated agents; from contact centers with straightforward applications serving single customer types to those with complex applications serving a wide variety of customers

Unified Communications

Enterprise collaboration is transforming the way we communicate and now becoming an essential business tool we have to provide in the organization. We are in a transformed operating environment with end users expecting to collaborate instantly and effectively. Well-designed enterprise collaboration systems simplify the communication process, which has grown more complex for employees in many companies due to the expansion of remote and global work environments, the accelerated pace of business operations and the rapidly increasing amounts of data that workers have to contend with.

As a leading ICT solutions provider and a certified UC Master, ATP and Gold Partner of Cisco Systems, and trusted partner of Verint Systems, NEC Asia Pacific offers customers best-in-class solutions and services, backed by NEC’s rich experience in IP telephony, Contact Center, voice/screen recording, wireless, video, data, monitoring and communications security. By partnering with NEC, customers experience greater productivity and improved profitability through our suite of advanced multimedia contact centre tools.

With NEC you can focus on looking after your customers, managing your staff and continuously improving your service offerings rather than worrying about complex contact centre infrastructure and integration issues.

Features:
- Enterprise IP Telephony solution
- Voice and Video Conferencing solution
- Contact center solution
- Multi-channel contacts (email, chat, web collaboration)
- Intelligent routing
- Personalised service through CRM integration
- Self Service IVR
- Advanced speech recognition
- Customisable real time and historical reporting
- Voice and screen recording
- Easy management self-service portal
- Outbound campaign tools