Modern Workplace Management

Boost employee productivity with self-serve solutions.

NEC AI-powered modern workplace management solutions

Leverage AI technology to transform workplace management with an employee-centric focus. NEC integrates automation, real-time analytics to enable swift resolutions and improve customer interactions. With seamless support and next-gen asset management, the modern workplace becomes more agile, efficient, and secure.

Business Value Highlights

Meet Miho: Your AI-Powered IT Assistant

Miho, powered by Generative AI, is your AI IT assistant and the first point of contact for IT support. Miho efficiently resolves the majority of issues while seamlessly connecting you to NEC’s Advanced Response Centre (ARC) and specialists for expert assistance when needed. When critical issues arise, Miho efficiently logs and routes tickets to NEC ARC Support Specialists for direct user assistance, ensuring rapid and effective resolution of IT challenges.

NEC AI virtual assistant Miho for IT service and customer support

Elevate asset management with real-time control

Transform your digital asset management with NEC’s fully centralised platform. Gain real-time visibility with sensor-powered tracking into your IT assets, empowering teams to control and optimise resource allocation like never before. Alongside reliable virtual desktop access and seamless Office 365 distribution, this solution significantly boosts operational efficiency and streamlines processes across the board.

NEC centralised digital asset management system for enterprise IT infrastructure

Strengthen endpoint security with unified solutions

Protect your business with NEC’s in-house unified endpoint management tool. Centralised control provides a 360° view of your endpoints, enabling instant IT support on demand. By integrating these intelligent tools, organisations enhance security and gain greater flexibility and scalability across the entire workplace.

NEC unified endpoint management platform for secure device control

NEC’s Advanced Response Center (ARC)

NEC Advanced Response Center with AI-powered network support and cybersecurity tools

ARC combines AI-driven technology into a single platform, unifying service desk, network, and security operations for seamless IT and business support. Its unified endpoint management tool auto-detects, auto-tickets, and auto-remedies issues, while the GenAI-powered service desk handles routine tasks, allowing agents to focus on more complex issues.

This streamlined approach:

Boosts response times

Reduces downtime

Cuts operational costs

As organisations look to navigate the complexities of digital transformation, the need for a futureproof, scalable, and integrated IT infrastructure is more pressing than ever.

Read the IDC Infobrief to find out more about the modern digital infrastructure framework for the AI age, providing detailed guidance on how enterprises can operationalize an IT environment effectively, innovatively and sustainably.

MIES AI Service Agents:
Smarter IT Support Starts Here

Enhance workforce productivity with MIES AI Service Agents.

Cut through the long wait time and speed up solutions, making IT help way smarter and quicker.

Simplify IT with self-service

With MIES AI Service Agents, users can handle everyday IT tasks—like unlocking accounts and resetting passwords—freeing up your team for bigger priorities.

Resolve issues before they escalate

MIES AI Service Agents swiftly restore services and prevent disruptions by identifying root causes and implementing smart fixes, keeping your operations running smoothly.

Unlock insights for smarter decisions

Gain real-time visibility into IT performance through intuitive dashboards and reports, empowering your team to act on data-driven insights.

Automate workflows for faster approvals

Make getting the green light easier. AI agents vet approvals, automate deployment processes and safeguard your IT environment—all while keeping operations running smoothly.

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