Singapore
Modern Workplace Management
Boost employee productivity with self-serve solutions
Leverage AI technology to transform workplace management with an employee-centric focus. NEC integrates automation and real-time analytics to enable swift resolutions and improve customer interactions. With seamless support and next-gen asset management, the modern workplace becomes more agile, efficient, and secure.
Meet Miho: Your AI-Powered IT Assistant
Miho, powered by Generative AI, is your AI IT assistant and the first point of contact for IT support. Miho efficiently resolves the majority of issues while seamlessly connecting you to NEC’s Advanced Response Centre (ARC) and specialists for expert assistance when needed. When critical issues arise, Miho efficiently logs and routes tickets to NEC ARC Support Specialists for direct user assistance, ensuring rapid and effective resolution of IT challenges.
Elevate asset management with real-time control
Transform your digital asset management with NEC’s fully centralised platform. Gain real-time visibility with sensor-powered tracking into your IT assets, empowering teams to control and optimise resource allocation like never before. Alongside reliable virtual desktop access and seamless Office 365 distribution, this solution significantly boosts operational efficiency and streamlines processes across the board.
Strengthen endpoint security with unified solutions
Protect your business with NEC’s in-house unified endpoint management tool. Centralised control provides a 360° view of your endpoints, enabling instant IT support on demand. By integrating these intelligent tools, organisations enhance security and gain greater flexibility and scalability across the entire workplace.
NEC’s ARC
ARC combines AI-driven technology into a single platform, unifying service desk, network, and security operations for seamless IT and business support. Its unified endpoint management tool auto-detects, auto-tickets, and auto-remedies issues, while the GenAI-powered service desk handles routine tasks, allowing agents to focus on more complex issues. This streamlined approach:
Boosts response times
Reduces downtime
Cuts operational costs
As organisations look to navigate the complexities of digital transformation, the need for a futureproof, scalable, and integrated IT infrastructure is more pressing than ever. Read the IDC InfoBrief, sponsored by NEC Asia Pacific, Modern IT Operations for the AI Age, November 2024, to find out more about the modern digital infrastructure framework for the AI age, providing detailed guidance on how enterprises can operationalize an IT environment effectively, innovatively and sustainably.
MIES AI Service Agents: Smarter IT Support Starts Here
Enhance workforce productivity with MIES AI Service Agents. Cut through the long wait time and speed up solutions, making IT help way smarter and quicker.
Simplify IT with self-service
With MIES AI Service Agents, users can handle everyday IT tasks—like unlocking accounts and resetting passwords—freeing up your team for bigger priorities.
Resolve issues before they escalate
MIES AI Service Agents swiftly restore services and prevent disruptions by identifying root causes and implementing smart fixes, keeping your operations running smoothly.
Unlock insights for smarter decisions
Gain real-time visibility into IT performance through intuitive dashboards and reports, empowering your team to act on data-driven insights.
Automate workflows for faster approvals
Make getting the green light easier. AI agents vet approvals, automate deployment processes and safeguard your IT environment—all while keeping operations running smoothly.