Singapore
Miho Product Video
Miho, an autonomous AI agent harnessing Large Language Models (LLM) and Natural Language Processing (NLP), operates seamlessly without human intervention. It is capable of understanding input in multiple languages without requiring manual effort, making it ideal fit for modern workplace environments. Every interaction makes it smarter while your IT teams focus on driving business growth.
Miho’s Capabilities
Intelligent
Miho handles complex tasks effortlessly and offers real-time solutions tailored to your challenges. Be it communicating with people directly, monitoring for anomalies, or creating efficient workflows, it understands your organization needs and delivers the right remediation.
Autonomous Learning
Miho learns from every interaction, continually improving its ability to respond and resolve issues. This self-improving process reduces the need for ongoing human intervention, ensuring Miho remains effective in dynamic workplace environments.
Secure
Safe and secure with Miho. The highest compliance and security standards are applied, ensuring that your data remains safe, uncompromised, and unadulterated.
MIES® Synergy
Integrated together with our Modern Workplace and Modern Platform features, Miho is equipped with automated workflows to boost rigor and adaptability.
MIES® ITSM
Benefit from our MIES® ITSM that is tailor-made for your organization’s needs and enabling your digital transformation.
Aligned with ITIL best practices and supported by our certified Business Process Management expertise, our MIES® IT Service Management (ITSM) approach ensures services are delivered to your organization swiftly and reliably.
MIES® ITSM Capabilities
Swift Recovery with Root Cause Analysis
Incidents are systematically classified and efficiently tracked, enabling precise resource allocation for swift recovery. Root cause analysis is also applied to address underlying issues, ensuring long-term stability of services and operations.
Seamless Change and Release Rollouts
Drive innovation, business performance, and continual improvement with seamless rollouts of changes and releases. With transparent processes, workflows, and audit trails, MIES® ITSM ensure that all rollouts are accounted for and carried out smoothly.
Self-Service
A myriad of bespoke self-service tools enables your organization to independently manage its needs and resolve concerns efficiently. Access an intuitive console to track and log issues, complemented by a centralized knowledge base for easy information retrieval. Paired together with Miho, the autonomous AI agent, your self-service needs will be further taken care of.
One-Stop Mobile Application
Experience the power of MIES® through one convenient mobile app. Access essential MIES® ITSM features anytime and anywhere - from approving requests to resolving ongoing issues. Whether you are a customer or an engineer, the mobile app boosts the efficiency of off-site tasks by enabling consistent workflow in any location.
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Support
Frequently Asked Questions About NEC’s Agentic AI Managed Services Agent
Get quick, clear responses to common questions about NEC Singapore—our services, approach, and how we support your transformation.
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What is Miho?
Miho is NEC’s agentic AI managed services agent that makes IT support more seamless and smarter. Powered by Large Language Models (LLM) and Natural Language Processing (NLP), Miho operates autonomously without direct human intervention, handling complex IT tasks and delivering real-time resolutions.
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How does Miho learn and improve over time?
Miho continuously and automatically learns by adapting to new inputs and improving its resolution capabilities. Every interaction makes it smarter, enabling it to handle increasingly complex tasks while reducing the need for ongoing human intervention.
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What languages does Miho support?
Miho is designed to elevate NEC’s end-user support with multiple languages. It is capable of understanding input in various languages without requiring manual effort, making it an ideal fit for diverse, modern workplace environments.
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Is Miho secure for enterprise use?
Absolutely. Miho maintains the highest compliance and security standards, ensuring that your data remains safe, uncompromised, and unadulterated. It operates through secure enterprise channels while executing real-time resolutions with precision.
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How does Miho integrate with MIES ITSM?
Miho is integrated with NEC’s MIES ITSM platform, which is aligned with ITIL best practices. Together, they provide seamless IT service management including incident tracking, change management, self-service tools, and mobile access for swift and reliable service delivery.
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What tasks can Miho handle independently?
Miho handles complex tasks independently including communicating with people directly, monitoring for anomalies, creating efficient workflows, and executing real-time resolutions. It optimizes workflows through automation, enhancing customer satisfaction while your IT teams focus on driving business growth.